Nine Casino Responsible Gaming

Our Commitment to Safe Play

We at Nine Casino have embedded responsible gaming into the very foundation of how we operate. Our licence, issued by the Curaçao Gaming Authority (Licence No OGL/2024/1267/0760), requires us to uphold strict standards of player protection. But for us, responsible gaming isn't just a regulatory obligation — it is a core value. We genuinely care about the wellbeing of everyone who plays on our platform, and we have invested in a comprehensive suite of tools designed to help you maintain healthy gaming habits.

Our Nine Casino team actively monitors player behaviour to identify signs of problem gambling. We train our support staff to recognise when a player may need guidance or assistance, and we are always available via live chat or email at support@Nine Casino.com to discuss any concerns you may have — 24 hours a day, 7 days a week.

Responsible Gaming Tools We Offer

At Nine Casino, we provide a range of practical tools that put you in control of your gaming activity. You can access these features directly through your account settings at any time. Below is an overview of the key tools available to you on our platform:

We encourage all of our players to make use of these tools proactively — not just when a problem arises. Setting limits before you start playing is one of the most effective ways to ensure your experience on our Nine Casino platform remains positive and within your personal boundaries.

Recognising Problem Gambling

We at Nine Casino want to help you identify potential warning signs early. Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, which is why awareness is so important. Here are some signs that gambling may have become a concern:

• Spending more money on gambling than you can afford to lose
• Chasing losses in an attempt to win back money
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family about how much time or money you spend on gambling
• Feeling that gambling is the only way to escape stress or problems
• Being unable to stop or reduce gambling despite wanting to

If any of these signs resonate with you, we strongly encourage you to use the self-exclusion or cool-off tools available on our Nine Casino platform, or to reach out to our support team immediately. You are never alone in this — we are here to help.

Self-Exclusion at Nine Casino

Our Nine Casino self-exclusion feature allows you to take a complete break from gambling on our platform. You can choose a temporary exclusion period or opt for a permanent account closure. During any self-exclusion period, we will ensure that you do not receive any promotional communications or bonus offers from us.

To initiate self-exclusion, please contact our support team at support@Nine Casino.com or use the live chat feature available 24/7. We at Nine Casino will process your request promptly and ensure your account is restricted without delay. We recommend that if you are experiencing serious difficulties, you also consider registering with a national self-exclusion scheme in your country of residence.

Underage Gambling Prevention

At Nine Casino, we have a strict zero-tolerance policy towards underage gambling. Our platform is exclusively intended for individuals who are 18 years of age or older (or the legal gambling age in your jurisdiction, whichever is higher). We conduct identity verification checks on all players to confirm age and identity before any withdrawals are processed.

We also strongly recommend that adults who share their devices with minors take steps to prevent access to gambling websites. Here are some practical measures you can take:

• Use parental control software such as Net Nanny, Cybersitter, or Gamban
• Never save your Nine Casino login credentials on shared devices
• Log out of your account after every session
• Keep your account password private and secure
• Talk openly with children about the risks of gambling

External Support Organisations

We at Nine Casino believe that professional support can make a significant difference for those struggling with problem gambling. We actively encourage players to reach out to independent organisations that specialise in gambling addiction support. Below are some trusted resources available internationally:

• GamCare – www.gamcare.org.uk – Free support, advice, and counselling
• Gamblers Anonymous – www.gamblersanonymous.org – Peer support groups worldwide
• BeGambleAware – www.begambleaware.org – Information and helpline
• Gordon Moody – www.gordonmoody.org.uk – Residential treatment programmes
• GamStop – www.gamstop.co.uk – National self-exclusion scheme (UK)

Our Nine Casino team is always willing to provide you with additional resources relevant to your country. Simply contact us via live chat or email and we will point you in the right direction.

Gambling as Entertainment

We want every player at Nine Casino to approach gambling the way it is intended — as a form of entertainment, not as a source of income or a way to solve financial problems. Our games are designed to be fun and exciting, but they are based on chance, and the house always holds a mathematical edge over time. Here at Nine Casino, we encourage you to:

• Set a strict budget before you start playing and stick to it
• Treat any money spent on gambling as the cost of entertainment
• Never gamble when you are upset, stressed, or under the influence of alcohol
• Take regular breaks and use our session time reminder feature
• Balance gambling with other leisure activities
• Always play for fun — never to chase a win or recover a loss