Nine Casino Privacy Policy

At Nine, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our platform at Nine Casino.com, use the Nine casino app, or interact with any of our services. By using our platform — whether to complete your nine casino login, claim a nine casino bonus, or explore our game library — you agree to the practices described in this document. We encourage you to read this policy carefully before using our services.

Who We Are

Nine is operated by Uno Digital Media B.V., a company incorporated in Curaçao (Company Number 157147), with its registered office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No OGL/2024/1267/0760. Our payment processing services are handled by our authorised paying agents in Cyprus: UDM Processing Services LTD (reg. HE 435747) and Optivion Systems Ltd (reg. HE 471831), both acting on behalf of Uno Digital Media B.V.

For any privacy-related enquiries, you may contact our support team at any time via live chat or by emailing us at support@Nine Casino.com. Our nine casino live chat is available 24/7 to assist you with any questions or concerns about your personal data.

Information We Collect

When you register an account, use the Nine Casino platform, or interact with our services, we may collect the following categories of personal information:

Account and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and password created during nine casino log in registration
• Government-issued identification documents required for KYC verification
• Payment details including card numbers, e-wallet accounts, and crypto wallet addresses

Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, time spent on our platform, and features accessed
• Nine casino app download and usage data if you access us via our dedicated mobile application
• Session data related to your gaming activity, including bets placed and games played
• Cookies and similar tracking technologies (see our Cookie section below)

Financial and Transaction Data

• Deposit and withdrawal history, including nine casino withdrawal requests and processing records
• Transaction amounts, currency used, and payment method details
• Bonus redemption activity, including nine casino bonus code and nine casino promo code usage

How We Use Your Information

We use the personal data we collect for a range of legitimate and legally required purposes. At Nine Casino, we process your data to:

• Create and manage your account, verify your identity, and enable secure nine win casino login access
• Process deposits, withdrawals, and payments through our authorised payment operators
• Verify your eligibility to play nine casino online and comply with applicable licensing conditions
• Detect, prevent, and investigate fraud, money laundering, and other prohibited activities
• Provide personalised promotions, including nine casino free spins offers, nine casino welcome bonus communications, and nine casino bonus codes notifications
• Improve our platform, products, and services based on how you interact with us
• Respond to your customer support queries through live chat or email
• Comply with our legal obligations under Curaçao law and applicable international regulations
• Enforce our Terms and Conditions and responsible gaming commitments

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing is required to provide you with access to our services when you play nine casino games or request a nine casino withdrawal
• Legal obligation — we are required by law to collect and retain certain data for anti-money laundering, fraud prevention, and regulatory compliance
• Legitimate interests — we may process data to protect our platform, improve user experience, and conduct responsible marketing
• Consent — where required, we will request your explicit consent before processing your data, such as for certain marketing communications

Cookies and Tracking Technologies

Nine uses cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, keep you logged into your account during your session, and understand how you interact with our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).

When you visit Nine Casino, we may use the following types of cookies:

• Essential cookies — necessary for the operation of our platform, including account authentication and security
• Analytics cookies — help us understand user behaviour and improve our services
• Marketing cookies — used to deliver relevant promotional content, including information about nine casino bonus offers and nine casino free chip promotions
• Preference cookies — remember your settings and personalisation choices

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to fully use our platform, including completing your nine casino login or accessing the nine casino app.

Sharing Your Personal Data

We do not sell your personal data to third parties. We may share your information with trusted parties only where necessary and lawful:

• Our payment processors and paying agents (UDM Processing Services LTD and Optivion Systems Ltd) to facilitate transactions
• Identity verification and KYC service providers
• Fraud prevention and anti-money laundering compliance partners
• Regulatory authorities and law enforcement agencies where required by law
• Technology and platform service providers who support casino nine operations under strict data processing agreements

All third parties with whom we share data are required to handle your information securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our regulatory obligations. If you close your account or request deletion of your data, we will retain certain records as required under applicable anti-money laundering and gaming regulations. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Nine:

• The right to access a copy of the data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal obligations
• The right to restrict or object to certain types of processing
• The right to data portability where applicable
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@Nine Casino.com. We will respond to all verified requests within a reasonable timeframe.

Security of Your Data

We take the security of your personal information seriously. At Nine Casino, we implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, disclosure, or misuse. These measures include SSL encryption, secure server infrastructure, and strict internal access controls. Despite these precautions, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.

Restricted Jurisdictions

We do not knowingly collect personal data from residents of restricted jurisdictions, including the United States, the United Kingdom, France, Germany, the Netherlands, and others listed in our Terms and Conditions. If you are located in a restricted territory, you are not permitted to register or play nine casino online, and any account opened in contravention of these restrictions may be closed and data deleted in accordance with our legal obligations.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you through the platform or by email. We encourage you to revisit this page periodically to stay informed. Continued use of our services following any update constitutes your acceptance of the revised policy.

If you have any questions about how Nine handles your personal data, or if you wish to exercise any of your data protection rights, please reach out to us at support@Nine Casino.com. Our team is available 24/7 via nine casino live chat to assist you.